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In May, the weather began to warm up.
I discovered that my central air conditioning system was not working well.
I knew an associate at work who, with his son John, were just starting
up a heating, air conditioning and appliance service company and thought
I would give them my business.
I called A & J Sales to make an appointment. They were able to work
me within a few days. They based the appointment on my work schedule,
which immediately impressed me. Many times, you are provided service anywhere
between the hours of 8:00 to noon or 1:00 to 5:00. Not A & J Sales.
They asked when I could be available and provided the service based on
my schedule.
When they arrived, sure enough, the system had a refrigerant leak. They
fixed the leak and double checked everything before recharging the system.
Once the system was recharged, they check everything again. Under the
final testing, they discovered that the air movement within the house
was lower than expected or recommended. They talked me through the possible
problems, looked at the inside coil system and disclosed that the coil
was too small or plugged up. I weighed the options and chose to replace
the coil system with a more energy efficient coil that was large enough
to accommodate the 3 ton air conditioning system. The next day, they called
me with the price and I agreed to have the work completed. Again they
made arrangements to complete the work based on my schedule. Once the
work began, it was discovered that additional work would have to be performed,
based on a difference in size from the old to the new system. They completed
the additional work at no extra charge. Their pricing quote was exactly
what they said it would be. The new system worked flawlessly.
I was extremely impressed with A & J Sales. In fact, I was so happy
with service, scheduling, and pricing that I enrolled into their preventive
maintenance program. Each spring, before the weather get too hot, they
will come out and service and conduct preventive maintenance on my air
conditioner. In the fall, before it gets too cold, they will come out
and perform service and preventive maintenance on my heating system. I
no longer have to worry about whether my air conditioning or heating systems
are ready to go each season.
I would strongly recommend A & J Sales to anyone and everyone. They
are fair, honest, open and friendly. It was truly a unique experience.
Thanks Al and John. I will always do my business with you and strongly
recommend you to others. It was truly an experience like no other.
Mark E. Hansen
Elk Point, SD
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